WhatsApp, SMS, live chat, Facebook Messenger, and email — all managed from a single inbox so your team never loses track of a customer conversation, regardless of how they reached you.
Jamaican customers reach businesses in the way that is most convenient for them — and increasingly that means WhatsApp, social media, or live chat, not just a phone call. Omnichannel messaging brings every inbound message into a single unified inbox, so your team responds from one place with full context on every conversation.
Agents are assigned conversations based on availability or skill. Supervisors see queue depth and response times across all channels in real time. And every interaction links back to the customer's record — so whether someone called yesterday and messaged today, the next agent sees the full picture without asking them to repeat themselves.
Receive and respond to WhatsApp messages from your business number — assigned to agents just like a phone queue, with full conversation history.
Send and receive SMS messages from your business number — appointment reminders, follow-ups, and two-way conversations managed alongside your other channels.
Embed a live chat widget on your website — visitors chat in real time with available agents, with conversations routed just like inbound calls.
Manage Facebook Messenger conversations from the same inbox as every other channel — no switching between social media accounts and business tools.
Route inbound emails to your messaging queue — giving your team a consistent interface regardless of how the customer chose to make contact.
Conversations are assigned based on agent availability, skill set, or prior contact history — so the right person handles each customer every time.
Handle routine enquiries automatically — hours, location, pricing — before routing to a live agent when human interaction is needed.
Every messaging conversation links to the customer's CRM record — full interaction history visible to the agent before they respond.
We'll show you how WhatsApp, SMS, and live chat look inside your team's unified inbox — and how easy it is for agents to manage every channel from one screen.