We become your IT department: proactive monitoring, helpdesk, vendor management, strategic planning.
We watch your infrastructure around the clock. Alerts fire before users notice, and our team responds before problems become outages.
Your staff gets a direct line to a real technician who can remote in or show up, depending on what the problem needs.
Operating systems, applications, and firmware, kept current on a schedule that doesn't interrupt your business day.
We deal with your ISP, software vendors, hardware suppliers, and cloud providers on your behalf. One call to us, not five calls to five different support lines.
Regular sessions to align IT with where your business is going, not just firefighting what broke last month.
Know exactly what hardware and software you own, when warranties expire, and when licences need renewal, before they catch you off guard.
Automated patch deployment, backup verification, disk space alerts, and performance monitoring: routine tasks handled without manual intervention, freeing engineer time for work that actually requires human judgment.
Your staff log tickets, track request status, and access self-service resources through a branded helpdesk portal: visibility for them, organised queues for us.
Managed IT is designed for Jamaican businesses with 10 to 500+ employees, large enough to have meaningful IT infrastructure, but not large enough to justify a full internal IT department. Our typical clients include professional services firms (law, accounting, consulting), healthcare providers, financial services companies, hospitality operators, and SMBs across all sectors that depend on their technology every working day.
If your current IT support is reactive: you call someone when something breaks, and you're tired of the downtime, the uncertainty, and the recurring problems that never quite get fixed, managed IT is the right next step.
Most Jamaican SMBs face the same IT reality: hiring a full-time IT person costs more than the role justifies, but going without means every computer problem lands on whoever is least busy that day. The result is reactive IT: fixing things after they break, losing hours to preventable downtime, and never getting ahead of the next crisis.
Managed IT changes that equation. For a predictable monthly fee, you get a full team (not one person) with the depth to handle anything from a password reset to a server migration. We've seen the Jamaican business environment: the power fluctuations, the connectivity challenges in certain parishes, the way businesses here often run older hardware longer than their counterparts abroad. We plan for that.
And because we're part of Rubix Systems, we bring the tooling and processes that US enterprise clients demand. Your Kingston office gets the same quality of IT management as a company three times your size in Texas.
We audit your infrastructure, document everything, and build a baseline. No surprises: we know your systems before anything goes wrong.
Monitoring, patching, helpdesk, vendor calls: all handled. Your team gets help fast. You stop hearing about IT problems.
Quarterly reviews keep IT aligned with your business goals. Upgrades, expansions, and changes happen on a timeline you control, not in reaction to a failure.
Yes. We provide on-site support across the Corporate Area and can arrange coverage in other parishes. Remote support resolves most issues within minutes, with on-site visits scheduled for hardware work and anything that genuinely requires physical access.
We work on monthly agreements with a standard 30-day notice period. We prefer longer relationships, as it takes time to learn an environment well, but we don't lock clients in.
Yes. We manage Windows, macOS, iOS, and Android devices. Mixed environments are normal, and we have the tooling for all of them.
For critical infrastructure (servers, networks, anything that stops your business operating), our monitoring system pages on-call engineers around the clock. For end-user issues, we have defined response times based on severity, with critical issues getting a same-hour response.
Absolutely. Many clients have an in-house IT coordinator or office manager who handles day-to-day requests. We operate as their back-line support, handling escalations, projects, and specialised work that falls outside one person's capacity.
We'll show you exactly where your business stands: the gaps, the risks, and the quick wins. No commitment required.