A structured migration path from any legacy PBX to a modern unified communications platform — designed to protect your existing hardware investment, keep your telephone numbers, and eliminate downtime during the transition.
Ripping out a working phone system and replacing it overnight is rarely the right approach for a live business. Our legacy migration methodology is phased — new infrastructure is installed and tested alongside the existing system, users are migrated in groups, and the old system remains operational as a fallback until the new platform is fully proven.
We support migrations from NEC, Avaya, Panasonic, Cisco, and other legacy PBX platforms currently in operation across Jamaica's business sector. Analog and digital gateways allow existing handsets and PSTN lines to connect to the modern platform, so you only replace what genuinely needs replacing — not everything at once.
We document your existing extensions, call flows, trunk lines, and special features before a single cable is touched — so nothing is lost in the transition.
Analog (FXO/FXS) and digital (BRI/PRI/E1/T1) gateways bridge your existing telephone lines and analog handsets to the modern platform — allowing incremental migration without wholesale replacement.
Your existing telephone numbers stay with you — we manage the number porting process from start to finish so continuity of contact is never at risk.
Users are migrated in groups across a defined schedule — the old system runs in parallel until all departments are live on the new platform and the team is confident.
Experience migrating from the most common legacy PBX brands in the Jamaican market — we know where the complications typically arise and how to avoid them.
Your existing auto-attendant menus, hunt groups, and after-hours routing are recreated on the new platform — and improved where the old system's limitations were holding you back.
Full training for users, administrators, and reception staff — delivered at the pace that suits your team, with documentation and ongoing support included.
We document your existing system, design the new platform configuration, and produce a migration plan with a defined timeline and rollback procedure.
The new system is installed and configured alongside the existing one. Call flows, extensions, and gateways are built and tested before any users are moved across.
Users migrate in groups. Training is delivered at each stage. Once all departments are live and confident, the old system is decommissioned cleanly.
We'll review your existing PBX, identify what can be reused, and produce a migration plan with a realistic timeline and cost — before you commit to anything.